De Monfort University support

De Monfort University support

Your time at university is a huge milestone for every student. But it’s not only a time to celebrate and make new friends, as students also need to organise their finances and register with a local doctor and dentist. Some students may even need to organise childcare and let the university know about a disability they may have. To help, here are all the people you may need to contact for support during your time at De Montfort University…


For Help:

Accommodation

Email: accommodation@dmu.ac.uk
Phone: 0116 257 7577

Childcare

Email: sfw@dmu.ac.uk

Disability & Dyslexia

Email: disability@dmu.ac.uk
Phone: 0116 257 7595

Faith & Spirituality

Email: healthyDMU@dmu.ac.uk

Fees & Finance

Email: sfw@dmu.ac.uk
Phone: 0300 100 0607

Health

Phone: 0116 222 7272

International Students

Email: international@dmu.ac.uk 

Student complaints & Academic appeals

Complaints
Email: acasupportoffice@dmu.ac.uk

Appeals
Email: acasupportoffice@dmu.ac.uk
Phone: 0116 207 8823

Volunteering

Email: activities@dmu.ac.uk

Wellbeing

Email: wellbeing@dmu.ac.uk


Accommodation

Choosing where to live is almost as important as deciding which course to study and at which university. Most students choose between university-managed accommodation or private student accommodation.

De Montfort University has plenty of university-managed accommodation available for their students, all of which is an easy walking distance from the campus. Their accommodation ranges in price and contract length, so it’s important to have a look at all the accommodation available before making your decision, to make sure you have found the best place for you.

To contact the accommodation team you can email them at accommodation@dmu.ac.uk or call them on 0116 257 7577 Monday to Friday from 9 am to 5 pm.


Childcare

De Montfort University knows how important it is for students with children to find suitable childcare so they can focus on their studies. There are plenty of childcare options available for students in Leicester, including nurseries, daycares and activity clubs.

Student parents may be entitled to additional funding to help them with their childcare costs. The childcare grant is available to full-time students who have a child under the age of 15 who is in registered childcare. The parents learning allowance is also available to students with dependent children to help them pay for childcare.

To get in touch with the university about additional funding for childcare you can email them at sfw@dmu.ac.uk.


Disability and Dyslexia

If you have a disability, whether it be physical, temporary, or a specific learning disability you should let De Montfort University know as they are committed to supporting all of their students reach their full potential. The university offers students exam support and can liaise with their academic apartment to make reasonable adjustments.

The university can also help students apply for the disabled student’s allowance. Which is a sum of money for students with disabilities to help them pay for any extra costs they may have to pay for because of their disability.

To contact the disability team you can email them at disability@dmu.ac.uk or call them on 0116 257 7595.


Faith & Spirituality

There is a chaplaincy at De Montfort University to offer students and staff spiritual support, advice and encouragement regardless of their faith. The chaplains at the university offer spiritual, moral, and social care to the university community, and aim to offer everyone a place where they can be themselves.

De Montfort University has a new initiative called #HealthyDMU that incorporates faith in their wellbeing and welfare services, to encourage students to explore spirituality and religion.

To find out more about the initiative you can email them at healthyDMU@dmu.ac.uk .


Fees and Finance

Students have a lot of financial responsibility, they need to organise their tuition fees, accommodation fees, as well as their living costs, travel costs, and other general costs. To help them manage all of this without breaking the bank, most students apply for a student loan to cover their tuition costs and a maintenance loan to cover their living costs.

The student finance team at De Montfort University offer students 15-minute appointments to discuss their finances with a financial expert.

To get in touch with the finance team you can email them at sfw@dmu.ac.uk or call them on 0300 100 0607.


Health

Students at De Montfort University should register with the student health centre as soon as they begin their time in Leicester, this is so if they get ill they can see a doctor straight away and not have to worry about registering whilst they are sick. The health centre is open from 8 am to 6:30 pm Monday to Friday, and you can register with them online. The health centre can also provide students with a list of local dentists to register with.

To get in touch with the student health centre you can call them on 0116 222 7272.


International Students

Every year De Montfort University welcomes nearly 3000 international students from more than 130 countries all over the world. The international student support team is available to help international students from applying at the university and arranging visas until their graduation. The university also has a Centre for English Language Learning which offers students a range of courses to help them improve their English language skills during their studies.

To contact the international team you can email them at international@dmu.ac.uk.


Student complaints and academic appeals

At De Montfort University, if a student wants to make a complaint they must let the university know, and then there will be a formal review and investigation by the Student Appeals and Conduct office. The University may then make a formal appeal to the university complaints committee.

To make a complaint you should email them at acasupportoffice@dmu.ac.uk.

If a student wants to make an academic appeal they should get in touch with the academic appeals team. However, a student only has the right to appeal in certain circumstances, such as if there were demonstrable errors in the conduct of the assessment or during the marking and decision-making process.

To get in touch with the academic appeals team you can call them on 0116 207 8823 or email them at acasupportoffice@dmu.ac.uk.


Volunteering

One great way to boost your cv and employability, whilst also making new friends and supporting a good cause is by volunteering. At De Montfort University students can choose from hundreds of different volunteering opportunities, whether you want to look after animals or help children read, as the university has links with over 300 local organisations across Leicestershire.

Once you have found a volunteering opportunity you want to get involved with you should email the volunteering team at activities@dmu.ac.uk.


Wellbeing

The wellbeing team at De Montfort University offers students counselling sessions, to give them the option to talk in confidence about anything that may be negatively affecting their time at university. Students can have anything from one to six sessions, most have less than 5.

To get in touch with the wellbeing team you can book an appointment online or email them at wellbeing@dmu.ac.uk.

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