Getting help at the University of Bath

Starting university can be scary, all of a sudden you are placed in a brand new environment, with new people and new responsibilities. The jump from sixth form, college or an apprenticeship to university is a big one, and often the most stressful time for students. Student loans, finances, housing, and mental health are just some of the many factors to consider, and it can get overwhelming. To help you start university right and reduce your stress, below are a dozen different sections that cover all the ways and people you can contact to get help at the University of Bath…


For help:

Accommodation

Email: accommodation@bath.ac.uk
Phone: 01225 383111

Childcare

Email: nursery-enquiries@bath.ac.uk
Phone: 01225 386518

Disability & Dyslexia

Email: disabilityadvice@bath.ac.uk
Phone: 01225 383838

Faith & Spirituality

Email: chaplaincy@bath.ac.uk
Phone: 01225 386458

Fees & Finance

Email: stu-fin@bath.ac.uk
Phone: 01225 383045

Health

Dental Centre 
Email: dentalcentre@bath.ac.uk
Phone: 01225 386065

Medical Centre
Phone: 01225 789100

International Students

Email: suinternational@bath.ac.uk
Phone: 01225 38 5184

Student complaints and academic appeals

Email: studentservices@bath.ac.uk
Phone: 441225 383838

Volunteering

Email: volunteers@bath.ac.uk
Phone:  01225 38 6385

Wellbeing

Email: wellbeingservice@bath.ac.uk
Phone:  01225 383838


Accommodation

Organising where you are going to live during your time at university can be one of the most challenging tasks as there are so many options, depending on your campus, price range, and any special requirements you might need. However, the main choice is deciding whether to find accommodation through the University of Bath or through the private sector. It is also important to sort out your accommodation quickly and not leaving it until the last minute as rooms usually go quickly.

You can apply for university-managed accommodation once you have a firm offer and you are set to start your course there. There are over a dozen accommodation locations through the university, each one ranges in room type, location and price so you will need to view the comparison table to fully see all the options. If you want to know more about university-managed accommodation or have issues with your student accommodation whilst living there, you can get in touch with the student accommodation team at accommodation@bath.ac.uk or by calling them on 01225 383111.

If you would prefer living at private accommodation you can still get in touch with the university accommodation team for advice, but most private landlords list their properties in December, so it really is important to act quick. You could choose to live in a studio, share a flat, or a bedsit, as there are usually more options for accommodation in the private sector. But most students opt for university-managed accommodation for their first year and then private for their second and third after they have found friends to share with.


Childcare

At the University of Bath, they have an on-campus nursery that provides high-quality child care for the children of their staff and students. Westwood Nursery looks after children who are between the age of 6 months and the school entry age. You can drop your children off at the nursery just for the morning, afternoon, the whole day or by the hour.

The nursery charges students £5.73 an hour, £28.65 for the morning (8:30am – 1:30pm which includes lunch), £22.92 for the afternoon (1:30pm to 5:30pm), or for the whole day £51.57 (8:30am – 5:30pm and includes lunch). The nursey is very flexible, which makes it the perfect solution for students looking for someone to look after their child/ren whilst they are studying.

To join the nursery you will first be placed on a waiting list, due to the high demand, so it is best to apply as soon as possible as places are allocated on the basis of the child position on the waiting list and availability. To get in touch with the nusery about joining you can make an appointment by calling them at 01225 386518 or emailing nursery-enquiries@bath.ac.uk.


Disability and dyslexia

The disability service at the University of Bath provide students with disabilities with specialist advice, offer one to one support, equipment, and liaise with departments to recommend study adjustments. To get in contact with the disability service you can call them on 01225 383838 or email them at disabilityadvice@bath.ac.uk .

Many students with dyslexia due not seek help due to embarrassment, however at the University of Bath, they have a support team to help students with dyslexia be the best that they can be. Dyslexia is often paired with emotional distress and anxiety, which can lead to low self-esteem and poor academic performance, so it is important to seek help if you need it.

The university also encourage students with dyslexia to seek lecture/seminar materials in advance so you can go through them in advance and highlight/underline key points. Letting the university know you have a disability, such as dyslexia, could mean they need to make alternative exam arrangements for you, such as extra time, rest breaks, using a computer, or using a reader/scribe.


Faith and spirituality

There are many different faith societies at the University of Bath, including the Catholic Society, Christian Union, Chinese Christian Fellowship, Buddhist Meditation Society, Islamic Society, Jewish Society, As well as the Bath Christians in Sport group, the Interfaith Forum, and Orthodox Student Society. Many of these societies have their own websites, which list more information about each one as well as events and activities they have coming up. To get in touch with the chaplaincy call 01225 386458 or email them at chaplaincy@bath.ac.uk.


Fees and finance

Once you start at The University of Bath it can seem like your bank will crumble, as your expected to pay tuition fees, accommodation fees, living costs, travel, supplies, etc. , and for most students, this would be the first time they have this much financial responsibility. When you apply for university most colleges/sixth forms also encourage students to apply for a student loan, where the government will directly pay the university a students tuition fees (on a yearly basis) and the students can also apply for a maintenance loan which helps them cover accommodation and living costs. If you need help managing or advice on your finances get in touch with the Student Finance Office at stu-fin@bath.ac.uk or on 01225 383045. They also help with funding, bursary payments, and financial registration at the university.


Health

At the University of Bath, students are encouraged to register with the university medical and dental centre within two weeks of arriving at the university. You can complete the registration for the medical centre at the centre itself or even at their stand at the Freshers Fair. Once registered you will be able to book appointments for a variety of things, including treatment of minor injuries, illnesses, vaccinations, sexual health services, and counselling. You can contact the medical centre at 01225 789100 .

For the dental centre, you can register as a patient, although due to high demand this may take a little longer. You can get in touch with them at dentalcentre@bath.ac.uk or by calling 01225 386065, however despite being open Monday to Friday from 8:30 am to 4:30pm, 3:30pm on a Friday, the dental centre is closed between 1pm and 2pm each day.


International students

Students from all over the world want to study at The University of Bath, and who can blame them? The university is ranked 6th in the UK by the Guardian University Guided 2020. International students are appointed international student advisors to support them during their time at university, who offer guidance and advice.

There is also an International Students Association which represents the views of international students and aims to make their time at Bath the best it can be. All students who are a citizen of any country not in the UK automatically become part of the association, who have weekly socials and regular cultural events to celebrate the cultural diversity of the university. To get in touch with the association you can contact them at suinternational@bath.ac.uk or call them on 01225 38 5184.


Student complaints and academic appeals

Although the university tries to pave the way for all students to have a great experience, sometimes students need to make a complaint about various things, such as an academic or university service, teaching, facilities, etc. To make your complaint you need to email student-complaints@bath.ac.uk  .

Students may also want to appeal against an academic outcome, such as the outcome of their study in terms of grades/marks, progress between modules, or the ability to remain on the course, etc. To request an appeal you must show evidence of mitigating circumstances, or procedural irregularities, prejudice or bias, etc. To make an appeal you are first encouraged to get in touch with student services for advice, which you can contact at  studentservices@bath.ac.uk or on 441225 383838 Monday – Friday between 10am and 4pm.


Volunteering

There are so many ways to volunteer at The University of Bath, whether you join a student-led volunteering group or take part in a volunteering opportunity from one of the universities external partners. V Team is one of the largest student groups at the University of Bath, and have been the winners of the Award for Outstanding Contribution to the Community for the last 2 years. Other volunteering groups you could join include Bath Marrow, Bath Student Action for Refugees (STAR), Bath University Boob Team, Enactus, Minervas, and Raise and Give (RAG).

The university also has virtual volunteering opportunities, so students can make a difference from the comfort of their own home through their phone or laptop. To get in touch with the volunteering department call 01225 38 6385 or email them at volunteers@bath.ac.uk .


Wellbeing

Student wellbeing is very important, whether it’s your mental or physical health. The University of Bath’s Wellbeing Service offers advice and support to all students, and will always have someone available to talk about anything that may be bothering you. The service is made up of specialist and professional wellbeing advisors, and they also run free activities to help students improve their wellbeing. However, although these activities are free you still need to book in advance. To get in touch with the wellbeing service you can email them on wellbeingservice@bath.ac.uk or call them at 01225 383838.

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