University of Edinburgh

The University of Edinburgh services and support – contact details

Starting university is a moment students look forward to for years, and finally moving to a new city, with new people, to study a new course makes all the years and years of studying and exams worth it. It’s a really exciting time, but it can also be a stressful time as university students have a lot of financial pressure placed on them. Students are expected to pay tuition fees, accommodation costs, living costs, all whilst meeting deadlines, doing the weekly shop, and trying not to get lost in a new city. To help students with all areas of their university life, here are all the people in student services that you may need to contact for help during your time at The University of Edinburgh.


For Help:

Accommodation

Email: accom.allocations@ed.ac.uk
Phone: 0131 651 2042

Childcare

Email: info.arcadia@ed.ac.uk
Phone: 0131 650 7007

Disability & Dyslexia

Email: disability.service@ed.ac.uk.

Faith & Spirituality

Email: chaplaincy@ed.ac.uk
Phone: 0131 650 2595

Fees & Finance

Email:
Phone: 0131 651 4070

Health

Email: univhealthserv@nhslothian.scot.nhs.uk
Phone: 0131 6502777

International Students

Email: global.enquiries@ed.ac.uk.
Phone: 0131 650 4296

Student complaints & Academic appeals

Complaints
Email: complaints@ed.ac.uk.

Appeals
Email:
Phone: 0131 650 2118

Volunteering

Email: volunteering@eusa.ed.ac.uk 

Wellbeing

Email:
Phone: 0131 650 4170


Accommodation

Choosing your home away from home is a really important decision, as where you choose to live will impact who your flatmates are and what your living environment will be like for the next year. Most students choose between university-managed accommodation and private accommodation, although some are lucky enough to already live near the university and can commute.

The University of Edinburgh has dozens of accommodation choices available for its students, all ranging in location, price, and contract length. If you want to live in university-managed accommodation it is important to look at all the options carefully to make sure you are making the best decision for you.

If you have questions about accommodation at any point during the applications stage or your studies, you can get in touch with the accommodation team by calling them on 0131 651 2042 or emailing them at accom.allocations@ed.ac.uk.


Childcare

The University of Edinburgh knows its important for their students and staff to be able to get on with their work and study without worrying about their children, which is why the university has a nursery that cares for children from 6 weeks to 5 years old.

Arcadia Nursery is based on the Kings Buildings campus and their three open-plan playrooms can care for 113 children. Children need to attend at least 2 days a week, and a full day rate costs £57.10. The nursery is open 7:30 am to 6 pm Monday to Friday, and the nursery does also charge a late collection charge of £15 per half hour.

To get in touch with Arcadia Nursery you can email them at info.arcadia@ed.ac.uk or call them on 0131 650 7007.


Disability and Dyslexia

The student disability service offers students a range of support based on their own individual needs, and how their disability can affect their studies and time at The University of Edinburgh. Support can include adjustments to their course, one to one specialist support, and the provision of assistive technology to help them study effectively.

The disability service can also help students apply for a disabled students allowance, which can provide students with a sum of money to pay for any costs they may incur because of their disability, such as specialist equipment.

To get in touch with the disability team you can email them at disability.service@ed.ac.uk.


Faith & Spirituality

There is a multi-faith chaplaincy at The University of Edinburgh, full of multi-faith honorary chaplains who offer support and guidance to all students regardless of their faith.

The chaplaincy also hosts a lot of events, such as social gatherings and fundraisers, so students can get to know each other better. There are also weekly meditation sessions, prayer sessions, lunches, yoga sessions, and meetings of societies at the chaplaincy.

To get in touch with the chaplaincy you can email them at chaplaincy@ed.ac.uk or call them on 0131 650 2595.


Fees and Finance

The University of Edinburgh fees and finance team provides financial support and advice to students on paying fees and other financial matters. When students start university they are expected to pay tuition fees, their accommodation rent, as well as their living costs, travel costs, and study expenses. This is a lot and can put a huge strain on your bank account, which is why most students have a student loan to help them with the costs.

If you need some financial advice, you can get in touch with the scholarships and financial support team by emailing them at or calling them on 0131 651 4070.


Health

The University of Edinburgh has a health centre which is an independent NHS partnership. All students of the university can use this service as long as they have registered with the practice and live within the practice area. The university health centre offers comprehensive medical care, contraceptive advice, antenatal services, nursing services and child welfare services.

To get in touch with the university health centre you can email them at univhealthserv@nhslothian.scot.nhs.uk or call them on 0131 6502777.


International Students

Each year The University of Edinburgh has thousands of new international students begin their studies, which is no surprise since the university consistently placed in the world top 50 universities.

Edinburgh Global is the team that provides all the information and support to international students, as well as students going abroad as part of their studies. The team also host regular events to celebrate different cultures from around the world, and to help students make new friends.

To contact the Edinburgh Global team you can call them on 0131 650 4296 or email them at global.enquiries@ed.ac.uk.


Student complaints and academic appeals

Although the University of Edinburgh tries to make students time at university the best it can be, occasionally things can go wrong and students may wish to make a complaint. But before they do, students are encouraged to try and sort the problem with the people involved first and speak to an adviser at the students association advice place.

To get in touch with the complaints team you can email them at complaints@ed.ac.uk.

Students may also wish to make an academic appeal at some point during their studies, which they can request if they have grounds to appeal. Students simply believing they deserved a higher mark/grade is not an acceptable reason.

Students can appeal their grade, mark, progression, degree classification, degree award, etc. If the appeal is successful then marks can be changed or remarked, you could also be awarded a re-sit, or have a decision or penalty reversed.

To get in touch with the academic appeals team you can email the academic policy officer, Stuart Fitzpatrick, at or call him on 0131 650 2118.


Volunteering

Volunteering is something all students should try and do, as it is a great way to boost your cv whilst also learning new transferrable skills, making new friends, and supporting a good cause, such as the environment, children, or the local community.

The volunteering service at The University of Edinburgh helps students find volunteering opportunities all year round, whether they want to take part on a student-led project, a one-off community project, or join a student-led volunteering society.

To get in touch with the volunteering team you can email them at volunteering@eusa.ed.ac.uk.


Wellbeing

University is a great time for students, but many find themselves studying all the time and working so hard to meet deadlines that they forget to look after themselves properly. It is important for students to remember to eat a healthy balanced diet and look after their physical and mental health.

The wellbeing team at The University of Edinburgh have a great range of self-help resources available, but they also have a counselling service available to help students work through mental health concerns, personal issues, and other difficult circumstances.

To get in touch with the wellbeing team you can email them at or call them on 0131 650 4170.

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