The University of Glasgow

The University of Glasgow services and support – contact details

Starting university is a huge milestone for any student, and you only get one chance to make a first impression, so why not be extra prepared and make it a good one. Whether it’s about your accommodation, course, finances, extracurriculars, health or disability, here are all the teams and people you may need to contact at student services during your studies at The University of Glasgow…


For Help:

Accommodation

Email: accom@glasgow.ac.uk
Phone: 0141 330 4743

Childcare

Email: ecs-nursery@glasgow.ac.uk
Phone: 0141 334 4650

Disability & Dyslexia

Email: disability@glasgow.ac.uk
Phone: 0141 330 5497

Faith & Spirituality

Email: chaplaincy@glasgow.ac.uk
Phone: 0141 330 5419

Fees & Finance

Email: finance-student@glasgow.ac.uk.

International Students

Email:  internationalstudentsupport@glasgow.ac.uk
Phone:

Student complaints & Academic appeals

Complaints
Email: complaints@glasgow.ac.uk
Phone: 0141 330 6441

Appeals
Email: advice@src.gla.ac.uk.
Phone: 0141 330 5360

Volunteering

Email: volunteering@src.gla.ac.uk

Wellbeing

Email: communications@glasgow.ac.uk


Accommodation

Choosing where you are going to be living for the next year is a huge decision, as it will determine your living environment and your flatmates, who will probably become some of your best friends. Most students choose between university-managed and private student accommodation.

The University of Glasgow has a wide range of university-managed accommodations available for its students, all of which have internet access, phone points, security and laundry areas. Students can then choose whether they want to share a bathroom or have an ensuite if they want a washbasin in the room, a communal kitchen, vending machines, a common room, and car parking. To make sure you choose the best accommodation for you it’s important to compare them all individually.

If you have any questions about accommodation during the application stage or whilst you’re living there you can contact the accommodation team by emailing accom@glasgow.ac.uk or calling them on 0141 330 4743.


Childcare

The University of Glasgow Nursery is managed by Childcare Scotland Properties Ltd, and can care for up to 74 children between the ages of 6 weeks and 5 years old. The nursery is open from 8 am to 6 pm Monday to Friday all year long, except for over the Christmas period.

It costs £36.50 for a day session, £395 for a part-time month (based on 2 and a half days a week), and £790 for a full-time month. These fees include snacks but not the lunches, as packed lunches and prepared feeds for the babies need to be supplied by the parents.

To contact the university nursery you can email them at ecs-nursery@glasgow.ac.uk or call them on 0141 334 4650.


Disability and Dyslexia

At The University of Glasgow, the disability team are committed to make sure all students have equal access to education. The disability team can help students with specialist equipment, exam adjustments, and offering them appointments.

The disability team can also help students apply for the disabled student’s allowance, which is a grant of money students can use to pay for any costs they may incur because of their disability.

To contact the disability team you can email them at disability@glasgow.ac.uk or call them on 0141 330 5497.


Faith & Spirituality

There is a multi-faith chaplaincy at The University of Glasgow which welcomes students and staff of all faiths. There are daily services at the chaplaincy, every day of the week except Saturdays. The chaplaincy even hosts weddings.

To get in touch with the university chaplaincy you can email them at chaplaincy@glasgow.ac.uk or call them on 0141 330 5419.


Fees and Finance

When you start university you will have all sorts of new responsibilities, including a lot of financial responsibility. Students are expected to pay their tuition fees, accommodation rent, living costs, travel costs, and any other day to day costs they might incur. This can be a huge strain on a bank account, and it can cause a lot of stress. This is why most students apply for a student loan to cover their tuition fees, and a maintenance loan to help cover their accommodation and living costs.

If you find yourself needing financial advice you can get in touch with the finance team at The University of Glasgow you can email them at finance-student@glasgow.ac.uk.


Health

Once you start university you should register with a local doctor and dentist, it’s best to do this when you start your studies rather than waiting until you are ill. Although The University of Glasgow does not have its own health centre you can find a local doctor near you here or a local dentist near you here.


International Students

The International Student Support Team is made up of advisors who can offer international students advice on a huge range of issues, including welfare, personal issues, immigration and visa advice, financial issues, and anything else that can impact your studies and time in Glasgow.

To get in touch with the International Student Support Team at The University of Glasgow you can email them at  internationalstudentsupport@glasgow.ac.uk


Student complaints and academic appeals

The University of Glasgow is committed to providing a great educational experience for their students, which is why they have a complaints procedure to allow students to raise concerns and make complaints. To make a complaint, students would need to do so within 6 months of the incident, and fill in the complaint form.

To get in touch with the student complaints team you can call them on 0141 330 6441 or email them at complaints@glasgow.ac.uk.

Students make academic appeals when they want a review of an academic decision in relation to the mark, grade, or classification they received.

Before students make an academic appeal they are encouraged to seek advice on doing so from the university advice centre, by calling 0141 330 5360 or emailing them at advice@src.gla.ac.uk.


Volunteering

The Student Volunteer Support Service is the first stop for all students at The University of Glasgow who want to volunteer. The service has some of the universities most popular volunteering schemes as well as plenty of volunteering opportunities to make a difference in the community. Students are able to apply for up to two different volunteering opportunities.

The volunteering service also provides training and support to students, and also help them decide which volunteering opportunities are best for them depending on their timetable and what they want to achieve.

To get in touch with the Student Volunteer Support Service you can email them at volunteering@src.gla.ac.uk.


Wellbeing

At The University of Glasgow, the wellbeing of students is really important, which is why the university has a variety of online and downloadable self-help material available. They also have wellbeing courses available to help students throughout the year. Some of their handy tips are ‘Get involved, volunteer in your area or help someone with a project’ and ‘Use food to boost your mood, eating healthy food can improve your mood and you’ll feel more satisfied’.

To get in touch with the wellbeing team you can email them at communications@glasgow.ac.uk.

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