There are so many different things to think about when you start university, it can be hard to balance everything. From accommodation to food shopping, attending lectures to doctors appointments, there always seems to be something going on. Every university has an array of help services for whenever you’re struggling, here are the contact details for support at the University of Manchester.

For Help:


+44 (0) 161 275 2888

Careers service

Mental health

0161 275 2864


+44 (0)161 275 7512

Assessment centre

+44 (0)161 275 0990



+44 (0)161 275 5000

Student complaints

Complaints procedure info

Academic appeals

Appeals procedure info

IT support

0161 306 5544


Commuting students

Mental health

Mental health is absolutely vital for a positive university experience, especially following the turmoil caused by the pandemic. Many students are struggling with the new blended learning – it’s important to talk to someone if you’re feeling alone. The University of Manchester offers counselling sessions for all students, along with group workshops, apps, self-help, and other materials. All you have to do is fill out a questionnaire, which should take around three minutes to complete, and book an appointment over the phone or through email. You can also use a live chat with a wellbeing advisor between 11am-12pm and 3pm-4pm from Monday to Friday during the semester.

Mitigating circumstances

If you are struggling with your mental or physical health and it’s affecting your studies, you can apply for mitigating circumstances for any assignments that you have due. This will usually give you an extra week to finish up any work that you’re struggling with. Each school has a cut-off point for when mitigating circumstances can be requested, so always check your school’s handbook. You may need to include evidence in your request, such as medical notes, prescriptions, COVID test results, or appointment confirmations.

Academic support

At the University of Manchester, your first port of call for academic support will be your academic advisor. In your first week, you’ll be sorted into an advisor group that you’ll stay with during your entire time at university. Your advisor will usually be a staff member from your school. For example, if you’re studying English Literature, your advisor will usually be a literature lecturer. This means they’ll be able to answer any questions you have on essays, referencing, or assignments. Your advisor will be available via email and office hours.

You’ll also be assigned a peer mentor to help you with the student experience side of things. Your peer mentor will be a student who has already been at the university for a year, so they’ll be able to answer any questions that you have.

Disability support

Manchester Uni has a fantastic disability service for any students needing extra help. They’re open for calls from Monday to Friday, from 10am to 4pm. You can also drop into the University of Manchester Assessment Centre to ask any questions, which is open Monday to Friday 10am to 4pm. You can book quick query appointments with a disability advisor, which are 20 minutes long, giving you a chance to explore your options.


Financing at university can be scary, especially since most people will be moving out and paying for their own accommodation and food for the first time. You can take a tuition and a maintenance loan from Student Finance, but sometimes you might feel a little lost, or you may need extra help. To reduce the stress, you can reach out to the university support service, or you can contact Student Finance directly. Manchester has an excellent demonstration of how much money you may be spending at uni, shown by their cost of living guide. The university also provides bursaries and scholarships to students who need extra help.


Choosing somewhere to live at university is extremely important, as it’ll be your home during the semester. The University of Manchester has a selection of halls to choose from, but you can also opt for private accommodation if you choose to. In halls, you’ll usually be sharing your kitchen and living space with other students. You can choose whether you want to pay extra for an en-suite bathroom, and you can also choose between catered and self-catered accommodation.

Commuting students

You may be worrying about how you’ll make friends if you’re not moving into halls with your fellow freshers, but commuting students are actually much more common than you think. The university has groups and lunches for commuting students to make friends, along with regular emails about events and surveys.

To find out more or to access all of the University of Manchester’s services and support, click here.