getting help at Cardiff Metropolitan University

Getting help at Cardiff Metropolitan University

Starting university is a great moment in your life, but it can become really stressful if you aren’t prepared for it. To help make your time at university as great as it can be here are all the people you may need to contact to get help at Cardiff Metropolitan University.


For Help:

Accommodation

Email: accomm@cardiffmet.ac.uk
Phone: 029 2041 6188

Disability & Dyslexia

Email: studentservices@cardiffmet.ac.uk
Phone: 02920 416170

Faith & Spirituality

Email: Pfitzpatrick@cardiffmet.ac.uk

Fees & Finance

Email: financeadvice@cardiffmet.ac.uk
Phone: 029 2041 6170

Health

Email: healthservice@cardiffmet.ac.uk

International Students

Email: International@cardiffmet.ac.uk
Phone: 02920 416 045

Student complaints & Academic appeals

Complaints
Email: complaints@cardiffmet.ac.uk,

Appeals
Email: aup@cardiffmet.ac.uk

Volunteering

Email: globalopportunities@cardiffmet.ac.uk
Phone:  02920 416034

Wellbeing

Email: studentservices@cardiffmet.ac.uk
Phone: 02920 416170


Accommodation

Choosing your accommodation is one of the most important decisions you need to make when you start university, as it will determine where and who you will be living with for the next year. Most students decide to live in either university-managed accommodation or private student accommodation.

Cardiff Metropolitan University has nearly 1000 study bedrooms on their Cyncoed and Plas Gwun campuses, and have over 600 private en-suite halls of residence to students, so there is an option for everyone whether you want a shared or ensuite bathroom, a 40 or 42-week contract, etc. It’s best to look at all the different accommodation separately to make sure you choose the best option for you.

To get in touch with the accommodation team at Cardiff Metropolitan University, whether you have a question during the application state or whilst your living at a university-managed accommodation, you can email the team at accomm@cardiffmet.ac.uk or call them on 029 2041 6188.


Disability and Dyslexia

If you have a disability it is important to let the university know so they are able to support you. Students with a disability should complete the disability, wellbeing and counselling form, and then they will be able to book an appointment if they wish too. The university are able to support students with all sorts of od conditions and impairments, such as mobility or sensory impairments.

Cardiff Metropolitan University can also provide support for students with specific learning difficulties, such as dyslexia, dyspraxia and dyscalculia. Support can include offering students one to one study sessions and by helping them to apply for the disabled student’s allowance. Which can help students with disabilities pay for specialist equipment, software, and cover any costs they may incur because of their disability.

To get in touch with the disability team you can email them at studentservices@cardiffmet.ac.uk or call them on 02920 416170.


Faith & Spirituality

There is a multi-faith chaplaincy at Cardiff Metropolitan University that provides a safe and welcoming environment for all students and staff regardless of their faith. The chaplaincy has over 95 faith traditions from over 140 countries, and they provide support through difficult times. The chaplaincy also has prayer rooms available across all their campuses, and they also run an emergency food bank.

To get in touch with the chaplaincy you can email the co-ordinating chaplain, Reverend Dr Paul Fitzpatrick, at Pfitzpatrick@cardiffmet.ac.uk.


Fees and Finance

University students have to face a lot of financial responsibility when they begin their studies, as all of a sudden they are expected to pay their tuition fee’s, rent on accommodation, as well as their general day to day costs like travel and food. This can seem like a lot, and for many students is a huge strain on their bank account, which is why most students apply for a student loan to cover their tuition costs. Some even apply for a maintenance loan which can cover most of their living costs as well. The university can also help students apply for additional grants and loans, such as the student’s disability allowance or the childcare grant.

If you would like some guidance or advice on your finances you can get in touch with the finance team at Cardiff Metropolitan University by emailing  financeadvice@cardiffmet.ac.uk or by calling them on 029 2041 6170.


Health

At Cardiff Metropolitan University students are able to drop in and see the university nurses for help and advice on their health and wellbeing during Monday to Fridays term time. Students are also encouraged to register with a local doctor when they begin their studies, rather than waiting until they become ill.

To get in touch with Cardiff Metropolitan University’s health service you can email them at healthservice@cardiffmet.ac.uk.


International Students

Cardiff Metropolitan University has 11,000 students, more than 1000 of which are international students from over 143 countries. The team help students right from the application stage and throughout their studies, and they also organise a lot of student events for international students to get used to Cardiff and make new friends.

To get in touch with the international team you can email them at International@cardiffmet.ac.uk or call them on 02920 416 045.


Student complaints and academic appeals

Although the university is the best time for many students lives, things can go wrong, and some students may wish to make a complaint during their studies. This could be about their accommodation, course, university facilities, another student or even a member of staff.

To get in touch with the complaints team you can share your complaint with them by emailing them at complaints@cardiffmet.ac.uk.

Students may wish to make an academic appeal against a grade or mark they received, and they can do this as long as they have the grounds to do so. Students wishing to make an academic appeal must also fill out the online form on why they are making the appeal.

To get in touch with the appeals team you can email them at aup@cardiffmet.ac.uk.


Volunteering

If you want to boost your cv, learn new skills and make new friends, all whilst helping the local community and supporting a good cause, then volunteering could be the perfect option for you. At Cardiff Metropolitan Univerisity there are dozens of ways to volunteer, whether it’s by joining a project or helping on a one-off opportunity.

To get in touch with the volunteering team at Cardiff Metropolitan University you can email them at globalopportunities@cardiffmet.ac.uk or call them on  02920 416034.


Wellbeing

Cardiff Metropolitan University’s wellbeing team is available to help students with a variety of problems and conditions, such as depression, anxiety, panic attacks, etc. They aim to help students better manage their mental health to reduce the impact it has on their day and relationships.

To get in touch with the student wellbeing team in the student services you can email them at studentservices@cardiffmet.ac.uk or call them on 02920 416170.

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