Edinburgh Napier University

Edinburgh Napier University services and support – contact details

Starting university is an incredibly exciting time for all students, as your suddenly living in a brand new city, meeting new people and making new friends, whilst also beginning a course that will start their future career. However, it can also be a very stressful time, as students need to make sure they have enrolled properly and have the funds available to cover the costs of tuition, rent, and their other living costs. To make sure you start your time at university right, here are all the people at student services you may need to contact at some time during your studies at Edinburgh Napier University…


For Help:

Accommodation

Bainfield Student Accommodation
Email: accommodation@napier.ac.uk
Phone: 0131 455 3482

Student Accommodation Manager
Email: b.connolly@napier.ac.uk
Phone: 0131 455 3497

Childcare

Email: studentfunding@napier.ac.uk

Disability & Dyslexia

Email: disabilityandinclusion@napier.ac.uk
Phone: 0131 455 2929

Faith & Spirituality

Email: chaplaincy@napier.ac.uk.

Fees & Finance

Email: studentfunding@napier.ac.uk
Phone: 0333 900 6040

International Students

Email: globalonlineenquiries@napier.ac.uk
Phone: 0333 900 3080

Student complaints & Academic appeals

Complaints
Email: complaints@napier.ac.uk.

Appeals
Email: appeals@napier.ac.uk

Volunteering

Email: volunteering@napier.ac.uk

Wellbeing

Email: counselling@napier.ac.uk.


Accommodation

Choosing where you are going to be living for the next year is one of the most important decisions you will need to make when you start university, as it will determine your living environment and potential flatmates. Most students choose between university-managed accommodation and private student accommodation.

Edinburgh Napier University has three different university-managed accommodation sites for their students to choose from, each around the city centre. All of the universities accommodation is affordable and modern, and range in contract length. It’s important to look at all the accommodation options separately to make sure you are making the best decision for yourself.

To get in touch with the accommodation team you can email them at accommodation@napier.ac.uk or call them on 0131 455 3482. You can also contact the student accommodation manager at b.connolly@napier.ac.uk or by calling 0131 455 3497.


Childcare

Edinburgh Napier University understands that students and staff need to be able to focus on their work and studies without worrying about their children, which is why the university has a childcare fund available to help students pay for childcare. Full-time students can apply if they have already taken out the maximum student loan and have explored all other funding options.

If you have any questions about the childcare fund or wish to apply, you need to email studentfunding@napier.ac.uk.


Disability and Dyslexia

All students are welcomed at Edinburgh Napier University, regardless of their age, background, or if they have a physical or specific learning disability. The student disability team are available to give advice and offer support to students with disabilities. They also provide information and practical support to students, and can also help them apply for a disabled students allowance.

The disability team also have a dedicated technology centre and can help students get used to specialist types of software, equipment loans, and assist students with any IT difficulties. The team is also able to liaise with academic staff and make necessary adjustments to examinations, such as organising extra time, readers, and scribes.

To get in touch with the disability team you can email them at disabilityandinclusion@napier.ac.uk or call them on 0131 455 2929.


Faith & Spirituality

Edinburgh Napier University has a range of facilities available for its students and staff, including quiet rooms on each campus The multi-faith chaplaincy offers a listening ear to everyone, and offer support and advice on a range of matters. The chaplaincy has representatives of multiple faith communities, including the Roman Catholic, Scottish Jewish, Baha’i, Buddhist, Hindu, Humanist, Orthodox, Muslim, Pagan and Sikh communities.

To contact the university chaplaincy you can email them at chaplaincy@napier.ac.uk.


Fees and Finance

Starting university is a really expensive time, which is why most students apply for a student loan before they begin. A student loan can cover students tuition fees, and some students also apply for a maintenance loan which can help cover their accommodation rent and living costs. At Edinburgh Napier University they have a finance team available to offer support and advice.

You can contact the university finance team by emailing them at studentfunding@napier.ac.uk  or calling them on  0333 900 6040.


Health

There is not a national health service available at the university, so students will need to find their local health centre here for their doctor and dental needs. It is really important for students to register with a doctor at the start of their studies, rather than to wait until they become ill as registration can take time.


International Students

Edinburgh Napier University is home to 9000 international students from more than 150 countries all over the world and can help them with everything right from the application stage until their graduation. Whether it is help with a student visa, assistance with the application, or English language support.

To get in touch with the international team you can email them at globalonlineenquiries@napier.ac.uk or you can call them on 0333 900 3080 Monday to Friday from 9 am to 5 pm UK time.


Student complaints and academic appeals

Edinburgh Napier University is committed to resolving any complaints through a fair, efficient and transparent process. Students can complain about a variety of things, including their course, their accommodation, the facilities, another student or even a member of staff. However, students cant complain about any issues that have been considered by a court, or requests for appeals, compensation, or under the freedom of information act.

To contact the complaints team you can email them at complaints@napier.ac.uk.

If a student wishes to make an appeal at Edinburgh Napier University they must first discuss it with their personal development tutor, this is to ensure that they have grounds for appeal. The appeal must be submitted between a specific period to be considered, which you can find here.

To contact the academic appeals team you can email them at appeals@napier.ac.uk.


Volunteering

Volunteering is a great way to boost your cv, as you will learn new transferrable skills that could help you in your career. Volunteering is also good for social development and making new friends, whilst helping a good cause. Edinburgh Napier has plenty of volunteering opportunities for their students, and many of the university clubs and societies support a specific charity or cause.

To register your interest in volunteering and find out what opportunities are available you need to email the volunteering team at volunteering@napier.ac.uk.


Wellbeing

It’s easy for students to become so focussed on studying and deadlines that they forget to look after themselves properly. It’s important to look after your physical and mental health, as well as eating a healthy balanced diet.

To get in touch with the wellbeing service at Edinburgh Napier University you can email them at counselling@napier.ac.uk.

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